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FAQ
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What do you want to know?
If you have questions about the content that we offer or on the operation of this site, please find the answers to questions that others have already asked before below.
General information
MEP apps are a piece of additional software on top of Revit. Software equipped with functionalities (and often unique BIM data access) you cannot find in Revit. Apps are best used to complete a certain specialized workflow, like drawing piping systems with manufacturer specific content, or do something which cannot be done in Revit alone such as configuring switch ranges if you are an electrician working in Revit.
There are 3 types of apps available in the MEPcontent app store: free, trial and paid.
- Free apps offer full functionality for free, for an unlimited period of time. They can be downloaded directly, without any credit card information. They are great tools when working with product lines and data from specific manufacturers such as SANHA, ABB Busch-Jaeger and Rexel.
- Trial apps are limited versions of paid apps. There are two types of trials in our store.
- Trial type one: full access to all functionality for a specified amount of time (usually one week). A great way to learn what the app has to offer. The trial ends automatically after one week (no card needed for the trial). After one week (or during your trial period if you want) you can decide to upgrade to the paid version of the app for a longer period of time.
- Trial type two: limited access to the app’s content offering, for an unlimited amount of time. You get access to all the content from one manufacturer, whereas the apps offers content from multiple manufacturers. Taste what the app can do in the trial and upgrade to the paid version to unlock access to all content.
- Paid apps contain the full functionality and/or all available manufacturer specific content offered on the basis of a subscription. Read below how paid subscriptions work.
Please contact our marketing team (marketing@mepcontent.com) when you are working for a manufacturer and when you want to know more about the possibilities of an App for your own brand. We can bring you in contact with the right people at Stabiplan to help you.
Contact our marketing team (marketing@mepcontent.com) to introduce you to the right person responsible for our content factory, to make your products BIM ready. You will not only be featured in the App but will also have your content published on MEPcontent.com reaching thousands of MEP specialists. A great way to attract new clients.
No. Apps as we define them are only available as plugins on top of Revit or AutoCAD programs, for which you need a modern computer with enough data processing power to run these programs smoothly.
The apps can be found under the Stabiplan and/or MEPcontent ribbon in Revit.
After you have already downloaded an App once from the store, you can download it again, by going to your account (click on the icon in the right top corner of the page or go to My subscriptions/downloads) and click on “Details/downloads” for the respective App that you want to download again. In the new window, click “Download App”.
This can also be useful when you want to install an App on multiple devices. Apps are associated to users so you can use an App on as many devices as you want, as long as you sign in with your MEPcontent account.
When a product line is already available in Stabicad, the App won’t work because you already have the content or functionality available in Stabicad (due to technical reasons).
The following Apps do work next to Stabicad:
- ABB Switch Range Configurator
- Mitsubishi Electric System Designer
- Rexel Wholesale Connector
- Stabiplan Electrical Schematics
- Stabiplan Export and Import Excel
- Henco Product Line Placer
- SANHA Product Line Placer
- Ostendorf Product Line Placer
- MEPcontent Browser
- Product Line Placer for Piping
- Product Line Placer for Valves
Purchase & billing
A subscription is meant for users to make sure they have access for one year to all functionalities and/or all available manufacturer specific content. Subscriptions are only required for paid apps, not for the manufacturer specific apps like the apps for SANHA, ABB and Rexel. The subscription price is paid annually.
A paid subscription allows users to access benefits and functionalities that trial users cannot. For example, for some apps it can mean access to the full range of manufacturer product lines contained in the app while the trial only grants access to one or part of the product lines. For other apps it can mean extending the full functionality of the app to an unlimited amount of time (in which the subscription is active), while a trial version of the same app only allows free access for one week.
The subscription functions in the basis of an automatic renewal which means that at the end of the subscription period, the user will be charged a renewal fee for the next period unless otherwise specified. You can toggle automatic renewal on or off depending on what you like. Read more below.
There are three ways to get a subscription. First sign in to your free MEPcontent account, visit the page of the app you want to download and download a free trial of it. You can now try the app according to the specific trial conditions. Before the trial ends, you will be notified by email and invited to upgrade to a paid subscription. To subscribe to a paid version of the app, simply follow the steps indicated in the email. You can select the payment system you like: Visa, MasterCard, Maestro, PayPal or local payment systems like iDEAL, Sofortbanking, Bancontact, CarteBleue, Carte Bancaire and Giropay.
Another way to get a paid subscription is to visit the My subscriptions/downloads on the store after you have downloaded the trial version of it, and simply click the ”Purchase” button. You will then be directed to the shopping cart where you can finish your payment.
You can also upgrade within the app to the full version.
You can manage and view your subscriptions in this tab: My subscriptions/Downloads
There are several possible reasons why you get this message within the App:
- You used a MEPcontent account to download the App or upgrade for a subscription, but signed in with a different account (using a different email address) at the moment of sign in for the App. Keep in mind that Apps are associated to users so you need to use the same MEPcontent account when downloading it, when upgrading for a subscription and when using it within Revit or AutoCAD.
- Your trial / paid subscription period expired. If you only downloaded a trial version of an App, but never upgraded to a full subscription, then you will be restricted to use the App after the trial period has ended (applicable for Stabiplan App trials, lasting one week). In this case, you need to upgrade to a full subscription in order to continue using the App. If you already upgraded for a subscription and still get the same message, it means your one-year subscription period has expired. Go to My subscriptions/Downloads to renew your subscription and continue using the App.
- You never got a trial / paid subscription in the first place. In this case, you need to go to https://store.mepcontent.com, select the App that you want and press the “Download” button for a free trial and upgrade later to a paid full subscription.
Once in a while we offer discounts and special promotions for our Apps. You can use a discount code by first adding the App that you want to purchase to the shopping cart. To do so, click on the “Purchase” button on the App’s page. In the Shopping cart section, fill in the discount code in the “Discount code” field and hit “Apply”. Your discount has now been applied and you can continue by pressing the checkout button while enjoying a price reduction. The actual reduction is shown next to the price so you know what you save. Watch the video below to see how easy it is to use a discount code:
The automatic renewal service is a convenient way of having your subscription renewed prior to expiration, without having to remember the date or go through the entire purchase again. One day before the subscription, we will charge you the renewal fee for the new period. The amount charged will be the subscription’s price at the time of renewal.
If the payment is successful, the app will automatically update with the new subscription. There’s nothing else you need to do! If for some reason the payment is not successful, we will let you know so you can make the payment yourself and continue using the product.
If you like to disable/enable the automatic renewal, please sign in and go to the subscription detail page in My subscriptions/downloads.
When your subscription period ends you will be charged a renewal fee and the subscription will be extended to another billing cycle of one year. You can however, chose to stop your automatic renewal at any time. In that case, you will no longer be able to access the full functionalities and content of your selected App once your annual cycle for what you paid for has ended. You can cancel or renew your subscriptions here My subscriptions/downloads.
A trial represents a limited version of a paid app either with regard to time, or to content. A trial can for some apps provide access to the full functionalities for a limited amount of time and for other apps it can provide access to only a certain part of the manufacturer specific content for an unlimited period of time. Trial versions can be downloaded for free, without any credit card information needed.
When a trial ends the access to the app you downloaded will no longer be available. You will be notified by email that your trial period is about to expire as well as in the app. You will be given the possibility to upgrade to a paid subscription and continue enjoying the functionalities of the app. If you do not chose to progress with upgrading to a paid subscription, you do not have to do anything. A trial is always free of charge and no credit card needed.
No, you do not need your credit card to download a free app or a trial version of a paid app. You only need to create a free MEPcontent account, sign in with your credentials and download the apps you want by clicking the “Download” (for free apps) or “Try now” (for trial versions of paid apps) buttons. You will then be able to enjoy the specific benefits of the apps you downloaded (unlimited for free apps and limited for trials). When you upgrade to a full version of a paid app, you can pay by Visa, MasterCard, Maestro, PayPal or local payment systems like iDEAL, Sofortbanking, Bancontact, CarteBleue, Carte Bancaire and Giropay.
Go to the page of the app you like to buy (either after your trial has expired or during your trial period) and press the purchase button. Check the shopping cart and tick the I agree with the terms and conditions box before you click on the Checkout button. Do you want to add more apps? Press the continue shopping button. Only one app? Press the checkout button and check your invoice address details. Press continue, scroll down to the bottom of the page and press the Confirm button. Select the payment method you prefer and follow the steps provided. When the payment steps have successfully been completed, you will be redirected to the store. Open Revit and enjoy working with the paid full version of the app.
We continue to increase the number of payment methods. This is an overview of the methods we offer today:
It is NL007948554B01 because we are based in the Netherlands. MEPcontent is a brand of Stabiplan B.V. a Trimble company.
We believe the best way to experience the apps is to first try them on for free after which you can upgrade to a paid subscription. Simply go to store.mepcontent.com, sign in to your free MEPcontent account, scroll through all the available apps, decide which ones you want to download and visit their individual pages by clicking on the app icon. Click the “Download” or “Try now” button and the download of the app will start automatically.
You can now use the app you have downloaded and installed, within the conditions of the trial. You will be reminded to upgrade to a paid subscription once the trial period is about to finish. You can do that by following the steps provided by you in the email. Alternatively, you can visit the app store page of the app you want to purchase and click the “Purchase button”. You will be directed to the shopping cart where you can finish your payment.
In order to purchase multiple apps at once, first download a trial and upgrade to the full paid version. When you want to purchase multiple apps for your organization, please contact us for more details and instructions: marketing@mepcontent.com
When you upgrade from a trial version of an app to a paid full version you can check your invoice address details. When you go through the entire payment process you will receive an email with the invoice attached to it so you can share it with your financial department.
Account
Yes, you need to create a free MEPcontent account in order to download apps from the MEPcontent app store. Simply click the “Register” button at the top right corner of the page and create a free account. Registration is free and you do not need any credit card information in order to register. You can use this account to download apps from the MEPcontent app store and also to download BIM content from the MEPcontent platform.
Yes, you need to sign in with your MEPcontent account details when you want to open the app in Revit. This will automatically be prompted when you work in Revit, press on the Stabiplan or MEPcontent Ribbon.
An activation email will be sent to you after registration. If you didn't receive the email, then please check the following:
- Check your spam or junk email folder and look for the missing email.
- Check if the email got blocked by your firewall.
- Check your inbox filter and sort settings.
Technical information
Yes. Apps are associated to users, not devices or computers. So you can work from home, from the office and from your project site (or client) with your same account and app settings.
If you have already installed the App on one device, you will most likely need to download it again on the second device that you want to install it on. You can do so by going to your account (click on the icon in the right top corner of the page or go to My subscriptions/downloads) and click “Details/downloads” for the respective App that you want to download again. In the new window, click “Download App” and follow the same installation steps as you did the first time you installed the App on the other device.
No. Apps are allocated to individual users, you can only work with one user in one app at a time.
Yes. Choose the per user option in the installation process. When you want to install it with the per machine setting (handy when you work with flexible workplaces and others also want to work on your machine when you are out) you might require admin rights.
Yes, once you install an app it will show in the Add-ins (Revit) or Plug-ins (AutoCAD) ribbon. You can switch between apps and use them without having to exit your project.
Some apps are available for Revit only and others are available for Revit and AutoCAD. Check the information on the specific app page for more information.
Revit 2017 or 2018
AutoCAD 2016, 2017 or 2018
Our Apps are not available for Revit LT and AutoCAD LT versions, since Apps are not supported by Autodesk on the LT versions.
Follow the installation process prompted when downloading the app. You can find more information in this document. Select ‘per user’ when you want to use the app and install the app without administrative rights. Select ‘per machine’ when you work with flexible workplaces and others also want to work on your machine when you are out. This might require admin rights.
The App can be uninstalled either through the ‘Change, Repair, or Remove’ screen or through Windows ‘Programs and Features’. After choosing ‘Remove’ the user is guided through the following screens:
- Ready to remove
- Removing
- Completed the Setup Wizard.
Contact
For detailed information, visit the app pages of the apps you like or contact us if you have any questions. The FAQ section will give answers on the most heard questions we got from users. Missing a question? Please also let us know: marketing@mepcontent.com
You can write to us at: marketing@mepcontent.com. We are happy to get in touch with you and will do anything we can to help you!
Can't find what you are looking for? Then please contact us.